Resources

Frequently Asked Questions

What is a Prudential Security Payment?
As an Energy Marketer in a deregulated market, we must maintain bonded prudential accounts with the Alberta Electric Systems Operator (AESO), as well as the Distribution companies. Both of these prudentials are to ensure that if the customer defaults on their payment, the distributors or the generators are reimbursed.
Asking for a Prudential Security Payment that pays a 5% per annum return to the customer is one mechanism we are using to cover this cost and risk on an incremental basis. Your investment in our prudential account allows us to keep our rates lower and continues to save you money on your energy bill. The interest is credited to your monthly bill and the Prudential Security Payment is fully refundable should you choose another Energy Marketer for your energy needs.
Some conditions apply: The minimum amount that must be maintained on deposit will be the equivalent to twice the average monthly electricity bill and is based on the rate chosen. The amount of the prudential must be debited from your bank account prior to enrollment. If we do not receive your normal monthly payment for energy consumed by the due date indicated on the bill, we reserve the right to apply the funds from the prudential toward the outstanding billed amount and may de-enroll your site.
Do I need the Site ID number for my electricity or gas service to sign up?
No, if you do not have this information from your current bill, we can find it for you.
If I signed a long-term agreement with another retailer/Energy Marketer, can I switch retailers/Energy Marketers?
Yes, regulated rate (month-to-month) customers can switch over at any time. If you have signed a long-term contract, we encourage you to contact your current retailer to verify the cancellation process and to determine if any exit fees or penalties need to be paid, prior to switching to a new energy retailer.
If I switch energy suppliers, will my service reliability be affected?
No. Services provided by competitive retailers/Energy Marketers differ only by price and other contract features. The electricity or natural gas will continue to come to your home or business, through the same network of wires or pipes, no matter whom you choose as an energy retailer/Energy Marketers.
By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response and meter reading from your current local utility. If, for some reason, a competitive retailer decided to abruptly end its services, then that company’s customers would automatically be enrolled with the regulated rate provider.
Can Green Power service my area?
We can service all communities in Alberta except for Medicine Hat and some Rural Electrification Associations (REAs). Still not sure if we service your area? Contact our friendly local customer care team to find out.
Are there any fees to enroll?
There are no enrollment fees to choose us as your energy marketer.
Do you offer different payment options?
Pre-authorized debit from a chequing account is our only method of payment. This charge will appear on your bank statement as UTILNET-****-EL / UTILNET-****-NG
We also offer customers the option to submit pre-payments for their account using the Paytm Canada App.
With Paytm, you earn rewards for your bill payments and can choose how you want to pay: credit card, bank account or cash.
Can I change my payment due date?
Our payment due dates are based on when your meter is read by the distribution company. The meter readings and consumption information is sent to us electronically and bills are produced with a payment date seven days after the billing date.
Our new Pick-a-Date program gives customers the ability to pick the date payment for their monthly invoices are withdrawn from their account. All electricity and natural gas customers can choose any day of the month (1st – 28th) or the last day of the month for their payment date (some conditions apply). If you are interested in taking advantage of this new program, contact our Customer Care team and they will help get you set up.
What if I have a micro-generation site?
Electricity exported to the grid by Small Micro-Generators (MG), as defined under the provisions of the Province of Alberta, Electric Utilities Act, Micro-Generation Regulation, is calculated based on meter read information provided by your distribution company. The exported electricity meter data is processed on a monthly basis and will be included as a ‘MG Credit’ on your bill. The credit will be calculated using the fixed or variable rate chosen by the customer for their imported energy.
Who do I call if power goes out or if there is a gas leak or other emergency?
If you have a power outage or other energy related emergency, please call the local utility company for your area (ATCO ElectricENMAXEPCORFORTIS AlbertaATCO Gas, etc.) Contact numbers for the utility may also be found on your current bill.

Helpful Links

Alberta Power Pool Pricing Information

Energy Trading System (ETS)
System that facilitates the real-time wholesale electricity market.

Actual / Forecast
Provides information on Forecast and Actual Pool Prices and Daily Forecast and Actual Data.

Industry Associations

Independent Power Producers Society of Alberta (IPPSA)
Represents power producers, marketers, engineering firms, consultants and contractors.

Canadian Electricity Association (CEA)
The voice of the Canadian electricity industry.

Alberta Federation of REAs (AFREA)
Provides a voice for Rural Electrification Association (REA) members.

Governance of the Alberta Energy Industry

Utilities Consumer Advocate (UCA)
Educates and advocates for residential, farm and small business electricity and gas consumers.

Department of Energy (DoE)
Manages the development of province’s non-renewable resources including coal, minerals, natural gas, petrochemicals, conventional oil and oil sands and renewable energy.

Alberta Utilities Commission (AUC)
Ensures delivery of Alberta utility service is fair, responsible and in the public interest.

Balancing Pool
Has prominent role in managing Power Purchase Arrangements of several major power plants.

Alberta Electric System Operator (AESO)
Functions include operating promoting fair, efficient and competitive exchange of electric energy.

Alberta Market Surveillance Administrator (MSA)
Investigates Alberta’s electricity markets to ensure fairness, efficiency and competitiveness.

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